仲間とつなぐ安全のバトンタッチ
~グランドスタッフ篇~
皆さま、こんにちは。JAL Facebookチームです。
JALグループでは、すべてのお客さまに安全・安心な空の旅をお届けするため、安全のプロフェッショナルとしての使命と責任をしっかりと胸に刻み、日々さまざまな安全のバトンタッチを行っています。第1回目はグランドスタッフの安全への取り組みと客室乗務員へのバトンタッチについてご紹介します。
皆さま、こんにちは。羽田空港国内線で旅客業務を担当しております、小田(写真1枚目)です。
私たちグランドスタッフは、安全運航を守ることを大前提に、よりお客さまに寄り添ったサービスを追求しています。そのために、お客さまとの会話はもちろんですが、スタッフ同士のコミュニケーションは必要不可欠です。例えば、電動車いすのお客さまをご案内する場合、ご搭乗手続き時にお客さまのご体調や車いすの規格を確認するスタッフ、お客さまのご搭乗の際にお手伝いをさせていただくスタッフ、お客さまについての情報を客室乗務員に伝えるスタッフなど、多くのスタッフが関わります。大切な情報をつなぐ中で間違った伝わり方をしてしまった場合はお客さまにご迷惑をおかけしてしまうほか、電動車いすのバッテリーに関しての誤認識は飛行機の安全運航にも関わります。それらの事態を防ぐためにも、スタッフはそれぞれの役割に責任を持ちながら、具体的に何を確認したかお互い声にすることで相互に確認を徹底し、推測で動くことのないようにしています。
搭乗口の業務では、安全運航を担う最後の砦という自覚を持ち、お客さまお一人お一人と目を合わせてご挨拶をしながらお見送りをする一方で、搭乗口全体の安全を守っています。飛行機が出発するまで搭乗口周りに危険なところはないか、すべてのお客さまの安全が守られているかを考えて、強い思いを抱いて業務にあたっておりますが、最後に目的地までお客さまとご一緒するのは客室乗務員です。私たちは最終ブリーフィングでお客さまの大切な情報を客室乗務員へ共有しますが、共有した情報によっては、客室乗務員の機内でのお客さまへの対応は変わってきます。飛行機のドアを閉める瞬間まで「お客さまの情報を正確に共有すること」を常に心にとめながら、今後も安全のバトンをつないでまいります。
Safety Baton Touch connecting with mates
~ Grand Staff Edition ~
Hello everyone. Jal Facebook team.
In the jal group, we have a safe and secure sky journey to all customers, and we are firmly etched our mission and responsibility as a professional professional, and we are doing a baton touch of various safety in the days. The 1th time will introduce you to the safety of the grand staff and the baton touch to the cabin crew.
Hello everyone. We are in charge of passenger business at haneda airport domestic flights, Oda (1 Photos).
Our grand staff is pursuing a service that is cuddling with more customers to protect safety flights. For that reason, the conversation between customers is of course, but communication between staff is essential. For example, if you are showing an electric wheelchair customer, the staff who check the standard of the customer's health and wheelchair at the time of the boarding procedure, and the staff who will help you when boarding the customer, and the customers who will help you when boarding the customer. Many staff will be involved, such as staff who convey information to the cabin crew. If you have done the wrong way to convey important information, you will be annoyed by the customer, and the misunderstanding of the electric wheelchair battery is also involved in the safety flight of the plane. In order to prevent those situations, the staff is responsible for their respective roles, and they are trying to thoroughly confirm mutual confirmation by voicing each other, and do not move with speculation. Yes.
In the business of the boarding mouth, we are aware of the last dorm to play safety flight, and we are showing off with each customer, mao, and we are showing off while saying hello to each and every one of them, and we are going to protect the safety of the whole boarding mouth. I'm here. There is no dangerous place around the boarding mouth until the plane leaves, thinking about the safety of all customers is protected, and it is in business with strong thoughts, but at the end, I am going to have a customer to the destination. Together is a cabin crew. We share our customer's important information to the cabin crew at the final briefing, but depending on the information we share, the response to the customers on the plane of the cabin crew will change. Until the moment we close the door of the plane, we will always connect the baton of safety in the future, ′′ sharing the customer's information accurately ′′ until the moment we close the door of the plane.Translated
同時也有10000部Youtube影片,追蹤數超過2,910的網紅コバにゃんチャンネル,也在其Youtube影片中提到,...
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【AWS x TSS Startup Meetup: The Story Behind Failure and Success】
Last night, we hosted AWS for their first startup meetup event in Taiwan! We had Alex Cheng (AWS Startup Accelerator Manager and former GM of honestbee and Parktor), and Daren Kang (Founder and CEO of 1TM and Doers and Dreamers) to talk about their valuable experiences and insights in running and leading startups to success.
Here are a few takeaways from the event:
👉 Leadership and Integrity
Sometimes it is easy to get lost when you’re running a promising startup with the investors pouring in large amounts of money to support your business. For your company’s long term success, you want your employees to be ethical, and the leadership has the responsibility to set the example. The high standard of moral principles is priceless to you, your business, and any associated group.
👉 Passion and Enthusiasm
Entrepreneurship is a long and difficult journey where founders will discover about themselves in terms of what they love and what they are good at. Finding the right balance between passion and expertise could make the journey much more exciting and meaningful along the way.
👉 Persistence and Adaptability
Living in an economy where customer behaviors are changing rapidly, entrepreneurs need to be persistent and adaptable to realize their dreams. It is a perfect time for people to take advantage of the abundant digital tools that could help form businesses!
Interested in attending more of these events? Come to our “Pathway to SEA” event tonight in Taipei Tech Arena (TTA). See the event page at: https://bit.ly/2MaShxy
Apply to our Starting Lineup X program at https://www.startupstadium.tw/starting-lineup or subscribe to our Community Newsletter on our website at https://www.startupstadium.tw/
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Have you spent more time on Zoom calls and webinars this month than you have ever spent in the previous year before? You are not alone.
With enforced social distancing in all Greater Southeast Asia countries, and bans on travel and public excursions in a number of them, this may be the new status quo for a few years, if statistical projections of the Covid19 pandemic are reliable.
Founders can take insights from pretty stressful experiences like this to help them get better at their startup journey. This current situation is a good example.
This month, I talked to Lewis Pong and Alan Chan of Hong Kong-based startup Omnichat (AW#16), to find out what these founders were learning during this disruption.
They reported that their acquisition of new clients grew 20% during the weeks of the pandemic lockdown, as they turned to using online tools to hold webinars and to interact with client leads.
I wanted to dig into why this is, because I think young founders can learn from this during search for product-market fit in a rather constrained environment. Keep in mind, this is my interpretation of my chat with them, and I'm focusing here on the insight. Here's some context, first.
Lewis and Alan operate a marketing automation startup that helps retailers learn about and stay in touch with customers through automated omnichannel messaging. There's more to it than that, but that's the core.
One of their business development demographics is bricks and mortar retailers who would benefit from connecting to customers online.
If you are a bricks and mortar retailer, the insights and connections you have developed through foot traffic make up part of your competitive advantage.
But overnight, foot traffic vanished. Retailers that had prioritized bricks and mortars methods for sales suddenly found they had no more advantage. And for founders like Pong and Chan, they also lost their ability to do face-to-face meetings.
Chan and Pong turned to webinars and online tools to step in and connect to these business leads. It turned out, this not only showed these clients how online truly worked. It deepened their interest in Omnichat.
They were able to move beyond describing concepts to previously uncertain bricks and mortar business owners, to showing real value.
The core lesson in a situation like this is what Regis McKenna, a marketing guru, pointed out way back in 1997. Marketing doesn't sell a product or a good as much as providing the actual service and experience does. Marketing is an entire process that stimulates a customer to have this shared experience. This happens to be the DNA of online platforms. They are built to provide this in so many ways.
Pong and Chan were able to create conversion because they were able to work with clients in the same environment where their marketing promised value for end users. They lived online with their customers.
This is something, in my opinion, that is useful for any kind of business, but is absolutely essential in startups. Startups are always something new. They can rarely be described by talking about them. They have to be lived. And that goes for the customers founders bring along on the journey.
If you are a founder figuring out product-market fit and want to learn from other founders, we welcome you to join our network of over 1100 founders from around Taiwan and Southeast Asia during our next accelerator program. Applications for our AI and Blockchain focused Accelerator will be released in May here: https://bit.ly/2XWJshX
Doug Crets
Communications Master, AppWorks