"When Kamarudin and I started AirAsia nearly 20 years ago, we had a dream of allowing everyone the opportunity to fly. Sadly, that opportunity has now been taken away from us for now.
It’s an uncertain time. Never could I have imagined it, no one could have predicted it and yet everyone has been touched by it. So I want to be open and transparent with you in this time of uncertainty.
There’s no denying that our industry has been hit hard, and we are no exception. This is possibly the biggest challenge we have ever had to face. We have no revenue coming in, 96% of our fleet is grounded and we still have significant ongoing financial commitments such as fuel suppliers and leasing agents.
We are doing everything possible to reduce costs during this time so we can come back fighting as fast as possible and continue to be the world’s best low cost carrier, enabling everyone the ability to fly with our great value and service.
We are one of the few airlines world over who has kept all of our staff on. AirAsia is a family and there are tens of thousands of Allstars who depend on the business for their livelihoods and the wellbeing of their own families. Kamarudin and I will not be taking a salary during this period and Allstars from across the business have accepted temporary pay reductions of anywhere between 15-75%, depending on seniority, to share the impact this is having on our business. I thank them for their sacrifice and in keeping the big picture in mind as we navigate this together.
In spite of all these challenges, I want to assure you that AirAsia is strong and remains firmly focused on the future and serving you, our guests. I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected. Like all airlines, AirAsia had no choice but to cancel a large number of flights due to government restrictions in an effort to contain the spread of COVID-19.
I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.
While we strongly encourage you to accept the credit which is instant and comes with a 365-day validity and allows you to change your flight date for an unlimited number of times, we do accept requests for refund on a case by case basis. However, due to the overwhelming number of requests that we have received, it may take a long process of between 12 to 16 weeks.
I also want to acknowledge the comments I’ve seen about our virtual Allstar AVA. Please know that we take your feedback seriously and my team is making improvements to the system daily. Currently, our team and AVA are handling 10 times the normal volume of queries, which is now at about half a million guests on a daily basis.
We are working tirelessly, around the clock, to provide assistance to each and every one of you. We’ve mobilised additional support to our customer happiness team, including 1,800 Allstars from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7.
We’ve never had a time like this before and we are doing our best. We are not always perfect but we strive to do all we can for our people and our customers at all times. This is unprecedented but it is also temporary and we will be back, stronger than before, repainting the skies red and making sure everyone can fly again.
Until then…
Stay home. Be safe. And look to the future."
#InThisTogether
Lots of love,
Tony
同時也有1部Youtube影片,追蹤數超過0的網紅CarDebuts,也在其Youtube影片中提到,? คลิปรถใหม่ 2019-2020 มาแล้วครับ คลิกที่นี่ https://www.youtube.com/channel/UCSebcviE-UeYMxVRNozwqtw/videos 2018 Isuzu D-MAX 1.9 & 3.0 Ddi BluePower...
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received with thanks alternative 在 CarDebuts Youtube 的精選貼文
? คลิปรถใหม่ 2019-2020 มาแล้วครับ คลิกที่นี่ https://www.youtube.com/channel/UCSebcviE-UeYMxVRNozwqtw/videos
2018 Isuzu D-MAX 1.9 & 3.0 Ddi BluePower debut in Thailand & prices
THE ULTIMATE EXTERIOR
The Ultimate Exterior is a testament to Isuzu’s advanced design capability that has transformed its visual appearance into the ultimate exterior for the Isuzu pickup once again. Under the Sharp/ Aggressive/ Solid design concept which uses continuous lines displaying power, aggression, sporty, style to deliver futuristic results that complements the newly designed front grille. And yet another industry first for the pickup industry…New! The newly designed Bi-LED headlamps featuring advanced illumination technology for 63% more brightness and less energy consumption along with Multifunctional Daylight for improved illumination during daytime while working as dimmer lights at night time; the new headlamp has a 4-level adjustable feature to reflect the innovative capability of the pickup of the future in the truest sense.
THE ULTIMATE INTERIOR
Prepare to experience the Ultimate Interior that features the perfect interior cabin area that will deliver the ultimate driving experience with new functions and features which are more user-friendly and will elevate a new level of luxury and a futuristic appearance in every dimension thanks to its abundant space and ambience beyond others.
THE ULTIMATE ENTERTAINMENT
Featuring more advanced functions with the ultimate Entertainment system for a most pleasant journey to every destination. An experience like no other, unique, comfortable for a lifestyle that is beyond others.
• New! Isuzu iConnect with Built-in Navigator for every journey transformed into a simple pleasurable experience with an 8-inch monitor display that is modern and user-friendly, fast response, and the Air Mirroring system that provides wireless connectivity with your smart phone (only for models that accommodates the technology) via the Wi-Fi Dongle and can be used for CD/DVD/MP3/WMA/AAC and USB along with smart phone and compatible with MP3 or Flash Drive in addition to connectivity with phone system and Blue Tooth audio function for listening to music.
You will experience the Ultimate Technology in intelligent drive innovation through the “Isuzu Insight”…the one and only technology by Isuzu that has been developed into a new application capable of downloading Isuzu Insight driving data via the Isuzu iConnect system through Bluetooth which accommodates both iOS and Android technology for the most efficient driving experience, safety and fuel efficiency.
THE ULTIMATE POWER
The Ultimate Power by one of the automotive industry’s most important innovations in engine technology that will change the world! A Diesel engine which displaces 1,900 cc is by far the first of its kind in the world. This advanced diesel technology was developed under the “The Power of Less” concept in order to achieve a new industry standard that surpassed previous statistics, possessed excellent performance levels, delivered superb fuel efficiency, durability at its best and is environment-friendly by showing low CO2 ratings of 161 grams/kilometer – the lowest rating of any vehicle in its class. Adding impeccable credibility to its quality is its EURO 6 standard.
The “New! Isuzu D-Max Blue Power” is available in the following models:
• The ultimate innovation in the guise of the “Isuzu 1.9 Ddi Blue Power” 1,900 cc engine has received overwhelming market response and Thai motorists which was achieved mainly in part to its superb performance takes to its 150 hp and maximum torque of 350 Nm for the best performance levels of all aspects in its class.
• And another alternative for an exciting ride that needs a lot of power is the “Isuzu 3.0 Ddi Blue Power” 3,000 cc 177 hp with maximum torque of 380 Nm.
• The ultimate power train innovation highlighted by a 6-speed transmission with 2 Overdrive ratios at the 5th and 6th gears available in both the manual and automatic transmission models; both models have transmission systems that were designed specifically to transfer every aspect of the abundant power delivered by the power source of the Isuzu 1.9 Ddi Blue Power on to actual daily usage at its optimal efficiency. The Isuzu 5-speed Manual model is capable of power with the efficiency for every type of job requirement in the Isuzu 3.0 Ddi Blue Power with the Genius Sport Shift display feature which tells the driver the position of the gear ratio and also tells the driver to change gears at the optimal engine revolution and vehicle speed for enhanced efficiency and fuel savings.
“New! Isuzu D-Max 1.9 and 3.0 Ddi Blue Power” is offered in many model selections to meet various types of job requirements, available in 8 body colors consisting of 3 brand new colors made up of Etna Red, Zermatt Silver and Polynesian Blue.
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