LIVE: Are Water Dispensers REALLY safe for DRINKING?
Recently my mom sent the family group chat a news article about a Water Purifier rental company that had violated its obligation to notify its customer of the products’ major defect – they found that the water dispensed contains nickel.
Although we own a Cuckoo ICON Water Purifier – a completely different brand all together, it DID make me rethink about the Water Purifier that I have at home and the filtering system it uses.
So today I’m going to speak to husband and wife team, Fadzli Rosli, Natural Chief Manager and Humaira Hadzarami or Myra, Cuckoo Group Sales Manager, about the importance of choosing the right water purifier for your home or office and what makes Cuckoo not just safer, but tastier too!
I have been their customer for more than 3 years now and their after sales service has just been TIP TOP.
If you would like to find out more about the brand, or have any other questions with regards to this, please WA Myra at 014-679 6012.
Thanks again Li and Myra for being my guest today on aLIVE.
同時也有1部Youtube影片,追蹤數超過5萬的網紅Daphne Iking,也在其Youtube影片中提到,Recently my mom sent the family group chat a news article about a Water Purifier rental company that had violated its obligation to notify its custome...
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importance of customer service 在 陳冠廷 Kuan-Ting Chen Facebook 的最佳解答
希望所有在台北的國外社群朋友不要過分擔憂、焦慮。台北、台灣正在快速對應COVID-19,請配合政府措施,戴口罩、洗手,需要居家隔離的朋友請務必遵守政府發佈準則。
I would just like to express my thanks to Alex Garcia of Taipei Urbanism for making this video for the benefit of all the people that call Taipei home. Thank you for your continued efforts to improve Taipei and all the information you provided. Taipei Urbanism
“As the world shuts its borders, it is understandable that you may feel uneasy or anxious. However, we would like to reassure our international residents living in Taipei that Taiwan remains stable. As the world changes rapidly, Taiwan’s government will remain vigilant and continue safeguarding the health of everyone that lives in our beautiful country.
Taipei City Government and the Central government are working together to execute the best disease prevention methods and practises. As a result, we have been able to have much fewer cases of COVID-19 compared to nearby countries. Despite this early success, we will not be satisfied until this virus is completely eradicated. I will outline the steps we are taking now to ensure that you and your loved ones are safe.
First off, we have implemented strict measures domestically such as strictly enforcing 14-day quarantine on all arrivals to Taiwan and banning large gatherings. We have also taken the opportunity to promote public health education while punishing the spread of false information. The effective collaboration with the Central government maintains public order and ensures everyone is able to buy necessary supplies.
Secondly, the Taipei City Government and the Central government are communicating constantly to stay on top of the latest developments. We have set up designated quarantine centres to accommodate for the increasing number of confirmed cases. We are also encouraging long-distance work and education to increase social distancing. Strategies to support and boost the economy have been put in place. Furthermore, we are rehearsing measures that will make sure Taipei City Government is fully prepared for any potential worst-case scenarios.
Thirdly, the City Government is making sure to use our resources and staff efficiently so that we are able to ramp up any response required in the coming weeks. Our plan is to follow the guidance and strategies from the Central Government to best allocate our resources without exhausting any of Taiwan’s public systems.
We must remember that Taiwan’s greatest advantage regarding disease prevention is our superb national health insurance. As a leader in the medical industry, we have over 20,000 hospitals and clinics and our health care system has a 90% customer satisfaction rate. The people of Taiwan are willing to wear masks in public places to prevent asymptomatic transmission and have a great understanding of basic disease prevention methods after the nation defeated SARS.
Here at Taipei City Government, we have an array of innovative measures to keep you safe. We have launched new taxi and ambulance services dedicated to transporting possible carriers of the virus. We are also collaborating with local hotels to provide quarantine locations for those just returning from abroad or who have been potentially exposed to a confirmed COVID-19 case.
We understand that some people may be concerned about the risks associated with public transport. To minimise the risk of infection on buses and MRT, we are disinfecting all stations and vehicles daily, with those frequently used disinfected every 4-8 hours. We are also running public service announcements at stations and on trains reminding the public of basic hygiene measures such as washing hands frequently.
If you are a foreign national in Taipei, please be assured that your wellbeing is our absolute priority. Our methods work and we are showing the world how to handle this pandemic. This is a joint effort, which is why I am reiterating the importance for individuals to listen to government health recommendations. The following 2 weeks are crucial in combatting the virus.
Taipei City Government will be doing everything in its power to keep everyone safe from the virus and we will need your cooperation to ensure our disease prevention measures are as effective as they can be.
Thank you.”
importance of customer service 在 Trần Việt Anh Dulichbui24 Facebook 的最讚貼文
----- English below ------
1. TRẢI NGHIỆM KHÁCH HÀNG sẽ là từ khóa mà anh chị em làm du lịch ở Việt Nam cần quan tâm và nhắc đến trong năm 2020 tới. Còn với mình, trải nghiệm khách hàng cần được nhắc đến tới khi nào chúng ta ngưng làm dịch vụ.
Mình vừa đọc một bài viết của Forbes nói về "25 dịch vụ tốt nhất trên Thế giới mà bạn chưa từng nghe thấy". Trong đó có Aeroflot - một trong những hãng hàng không tốt nhất thế giới. Một ngày nào đấy, nếu đủ duyên nhất định mình phải trải nghiệm để tìm hiểu xem dịch vụ tốt nhất thế giới là như thế nào!
2. Quay trở lại với tầm quan trọng của trải nghiệm khách hàng.
Mình nhớ ngày ở Bali, mình thuê một khách sạn thiết kế kiểu nhà truyền thống của người Hindu bản địa, nó đem lại cho mình cảm giác như đang ở trong một ngôi đền linh thiêng, trên hòn đảo được mệnh danh là nơi ở của các vị thần. Trong phòng có bồn tắm bằng sứ, hầu hết nội thất đều được làm vật liệu tự nhiên là: tre và gỗ, cửa phòng được điêu khắc hoa văn tinh xảo như cửa các gia đình quý tộc ở Việt Nam vậy. Nhìn ra khung cửa sổ phía xa là những ngọn núi lửa và những mái nhà rêu phong. Đó là một trải nghiệm tuyệt vời, không thể quên với mức chi trả 12$/đêm (đừng để ý tới giá nhé, điều mình đang muốn nói là trải nghiệm khách hàng).
KHÔNG GIAN ĐẶC TRƯNG VĂN HÓA BẢN ĐỊA là điều khiến mình ấn tượng. Link nơi mình ở tại Bali: https://www.booking.com/hotel/id/kori-bali-inn-i.vi.html?aid=304142
Một lần khác, ở Thái Lan, một người bán sim điện thoại 4G tóa hỏa chạy đi tìm vị khách vừa mua sim của cô, do cô chưa kích hoạt sim cho anh ta (ở Thái người ta cần Passport của bạn để đăng ký sử dụng sim điện thoại). Sau khi đuổi theo mà không thấy vị khách đâu, cô gặp lại anh trong quán cơm ngay bên cạnh nhà. Cô mừng rỡ, vui tươi, vì tìm được anh, được phục vụ trọn vẹn cho vị khách vãng lai đến từ một đất nước xa lạ. Đáng lẽ ra cô ấy không cần đuổi theo, mà chỉ cần quên đi vị khách, nhưng cô đã không làm thế và đấy là một trải nghiệm mình không thể quên.
HẾT LÒNG PHỤC VỤ. LUÔN LUÔN VUI VẺ là điều mình ấn tượng với dịch vụ của cô bán sim ấy.
Một lần nữa Kota Kilabalu (Malaysia), trong một hostel ấm cúng, họ có nước và ăn sáng (không giới hạn) cho thực khách. Có không gian chung rộng, thoải mái, ấm cúng dành cho tất cả mọi người. Và người dọn phòng cùng cô lễ tân luôn tươi cười, từ sáng tới tối. Họ khiến khách hàng cảm thấy như ở nhà. Và hình ảnh của họ còn in sâu trong tâm trí chàng trai trẻ rất lâu nữa.
Link homestay mình ở tại Kota Kilabalu: https://www.booking.com/hotel/my/akinabalu-youth-hostel.vi.html?aid=304142
Ở Yogyakatar, có chú Ocep Ocipi chủ Ngampilan Backpacker. Chú có một căn nhà nhỏ, ấm cúng dành cho những người xê dịch khắp nơi trên thế giới. Chú coi những vị khách như người nhà. Mình nhớ mãi đêm giao thừa 2018, quây quần bên những người bạn mới quen đón năm mới trong khu vườn nhỏ của chú.
KHIẾN KHÁCH HÀNG CẢM THẤY ẤM CÚNG NHƯ Ở NHÀ - đấy là điều khiến mình nhớ nhất về họ.
Link Ngampilan Backpacker Hostel: https://www.booking.com/hotel/id/ngampilan-backpacker-hostel.vi.html?aid=304142
Ở Việt Nam, nhắc tới công ty tour mình nhớ ngay đến Phớn Tọoc Tourist - Hà Giang Trẻ, công ty tổ chức tour ở Hà Giang. Với hướng dẫn viên là người dân tộc thiểu số bản địa, trải nghiệm đậm chất local, lần đầu tiên mình đi tour ở Hà Giang được nghe hướng dẫn viên chơi khèn H'Mông, buổi tối về ăn cơm trong nhà sàn người Tày và được thưởng thức tiếng đàn tính hát then của dân tộc Tày. Cách làm của Hà Giang Trẻ rất hay, dành cho vị khách yêu trải nghiệm, yêu văn hóa một trải nghiệm không thể quên.
LẤY KHÁCH HÀNG LÀM TRUNG TÂM và KHAI THÁC ƯU THẾ BẢN ĐỊA là điều mình rất thích ở Hà Giang Trẻ.
...
Và còn nhiều điều muốn chia sẻ nữa, mình sẽ viết tiếp ở những bài viết sau trong chuyên mục phát triển du lịch Việt Nam: BỀN VỮNG nhé!
#Dulichbui24 #Tranvietanh #Wonderfulvietnam #Trainghiemkhachhang #Aeroflot #worldwidebigproud #Russiashouldproud
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1. CUSTOMER EXPERIENCE will be the keyword that should be paid attention to and mentioned in the coming 2020 by people working in tourism in Vietnam. As for me, customer experience needs to be mentioned until we stop providing services.
2. I’ve just read a Forbes article about best practices of customer services you haven’t heard of in the world. In which rank Aeroflot - one of the best airlines in the world. One day, if the opportunity comes again, I must try to find out what the best service in the world is like.
3. Back to the importance of customer experience.
I remember the days when I was in Bali, I stayed at a hotel designed as a native Hindus traditional house. It made me feel like being in a sacred temple, on the island of the gods. In the room, except for a porcelain bath, the majority of the interior was made of natural bamboo and wood; far away outside the window are volcanoes and mossy roofs. It was a wonderful, unforgettable experience for $ 12/night (don't pay attention to the price, what I want to emphasize is customer experience)
A HARMONISH SPACE OF INDIGENOUS CULTURE was which impressed me.
Link of the hotel I stayed in Bali: https://www.booking.com/hotel/id/kori-bali-inn-i.vi.html?aid=304142
Another time, in Thailand, a seller of 4G mobile SIM card ran like hell to find a client who had just bought her SIM card, because she had not activated the SIM card for him (in Thailand one needs their Passport to register in order to activate a mobile SIM card). After had chased after but hadn’t found the guest, she accidently met him at the diner next to the house. She was super happy because she was able to fully serve a tourist from a foreign country. She didn’t need to chase after the guest, she could just forget about him. But she didn’t do that and such an experience I will never forget.
FULLY DEVOTED AND ALWAYS HAPPY was what make the service of the SIM card so special.
Another different time in Kota Kilabalu (Malaysia), in a cosy hostel, they had water and breakfast (unlimited) for their guests. There was a large, comfortable, cosy common space for everyone. And the room cleaners and the receptionists were always smiling, from morning till evening. They made their customers feel like at home. And their images will be imprinted on the young man's mind for a long time.
The link of the hostel at Kota Kilabalu: https://www.booking.com/hotel/my/akinabalu-youth-hostel.vi.html?aid=304142
In Yogyakatar, there was Mr Ocep Ocipi, the owner of Ngampilan Backpacker. He has a small, cosy home for people moving around the world. He considers his guests his family members. I remember still New Year's Eve of 2018, gathering with newly made friends to welcome new year in his small garden.
MAKE CLIENTS FEEL LIKE AT HOME is what I remember the most about them.
Link of Ngampilan Backpacker Hostel: https://www.booking.com/hotel/id/ngampilan-backpacker-hostel.vi.html?aid=304142
In Vietnam, mentioning travel company reminds me of Phon Tooc Tourist - Ha Giang Tre, a tour organization company in Ha Giang. With tour guides who are from indigenous ethnic minorities and very local experiences, for the first time I went on a tour in Ha Giang in which the guide played the H'Mong flute, dinner savoured in a Tay stilt house while enjoying the traditional musical instrument and Then singing of the Tay people. This is such a thoughtful and creative way of Ha Giang Tre to provide travel- and culture lovers with unforgettable experiences.
PUTTING CUSTOMERS AT THE CENTRE AND EXPLOITING INDIGENOUS ADVANTAGES is something I really like with Ha Giang Tre.
...
And there are many, many more things to be shared, I will continue to write in the following articles in a special section devoted to Vietnam tourism development: SUSTAINABILITY!
#Dulichbui24 #Tranvietanh #Wonderfulvietnam #CustomerExperience #Aeroflot #worldwidebigproud #Russiashouldproud
importance of customer service 在 Daphne Iking Youtube 的精選貼文
Recently my mom sent the family group chat a news article about a Water Purifier rental company that had violated its obligation to notify its customer of the products’ major defect – they found that the water dispensed contains nickel.
Although we own a Cuckoo ICON Water Purifier – a completely different brand all together, it DID make me rethink about the Water Purifier that I have at home and the filtering system it uses.
So today I’m going to speak to husband and wife team, Fadzli Rosli, Natural Chief Manager and Humaira Hadzarami or Myra, Cuckoo Group Sales Manager, about the importance of choosing the right water purifier for your home or office and what makes Cuckoo not just safer, but tastier too!
I have been their customer for more than 3 years now and their after sales service has just been TIP TOP.
If you would like to find out more about the brand, or have any other questions with regards to this, please WA Myra at 014-679 6012.
Thanks again Li and Myra for being my guest today on aLIVE.
Thanks for watching and please do not forget to subscribe!
Also follow me on my other social media channels:
Instagram
https://www.instagram.com/daphneiking/
Facebook
https://www.facebook.com/daphneiking/
Twitter
https://twitter.com/DaphCLPT
If you also need my profile and showreel, please visit:
joelebosi.wix.com/bedifulstory
Thanks for watching and please do not forget to subscribe!
Also follow me on my other social media channels:
Instagram
https://www.instagram.com/daphneiking/
Facebook
https://www.facebook.com/daphneiking/
Twitter
https://twitter.com/DaphCLPT
If you also need my profile and showreel, please visit:
joelebosi.wix.com/bedifulstory
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