I'm a regular KTM user, who suffers everyday to go to work, as I don't have a vehicle of my own, I use public transport (KTM). But today, I give up !
As my work starts at 9am, I take the 6.45 am train from Rawang Station to KL Sentral everyday. Once the train reached Kepong Station, it was stationary for sometime, and it didn't move for 1 Hour and 15 mins ! And only after that, the driver announced 'Sorry for the inconvience caused, the train is delayed for some technical error in Kuala Lumpur Station'.
I called the KTM customer service (call centre - +603 22671200) and asked them what's the issue? And all they could say was a plain SORRY!! I got so pissed and frustrated, not only me anyone could have felt the same way. Only one question I asked the agent, who will be responsible for all this ? Thousands of people are in the train and waiting outside to come in, all of us are late to work, who is responsible, a moment of silent, and then the magical word was said by the agent SORRY, that's all !! My Boss won't understand Sorry if i tell him that I am late to work
There was this one girl who was already tearing, why ? Because she was late for her exams, who will be responsible if she can't sit for that particular exam ? This is not the first time I have gone through this, but enough is enough.
First, the ticket pricing was raised by almost 30%, if KTM servise is good, no one would mind paying but it gets worst as the days passes.
I came down Kepong Station, Queued up again to refund my money.
I hereby, wants the KTM people to Apologise to all the people who got late to work, Facebook, Twitter or Instagram official page, Apologise to us, to the people who use your service on a daily basis #MakeItViral
P/s I'm still in train
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