2019國泰航空空服複試流程
A. 普通話測驗：英文單字翻成中文（很簡單 chocolate，orange 那種）
B. 中文申論題：
@旅遊業對國家造成的正面及負面影響
@互聯網對生活的影響優缺點
C. 唸一段中文廣播詞
D. One on One Interview : (English Only)
1. why do you want to be FA?
2. Can you accept clean customers’ vomit or restroom on the plane?
3. How do you know about being a flight attendant?
4. why do you choose Hong Kong for interview?
5. How do you know about Hong Kong?
6. can you say the biggest challenges in your job ? Why it is your biggest challenge?
7. 如果服務的過程，當下客人很不開心，你會怎麼解決的？
8. Can you share the living details in outport (Philippines)?
9. you say you live with your classmate in outport(Philippines), how do you handle it when you have different lifestyles?
10. you know that if you based in Hong Kong you need to live with others, how did you handle when you have different lifestyles?
11. can you share the time that you turned the customer’s complaints to compliment?
12. what is the customer still not accept your explanation?
13. do you have any questions?
14. 最快何時上班
15. 如何維持家庭關係
16. 對香港或國泰的了解
17. 住香港如何安排family life ?
18. 如何維持跟同事的關係
E. 最後唸一段英文文章，並從裡面提問一兩個問題
台灣考法可跟香港有些不同！
有同學搜集到任何新的題目請在以下留言！不吝賜教謝謝！
圖片取自網路
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