【本校防疫訊息 #5月14日緊急更新:因應染疫個案持續擴增,#本校5月17日起啟動全面遠距教學等防疫措施】(#5月15日更新)
NTU COVID-19 Prevention Message ( #0514Urgent) — Preventive Measures and Remote Learning for All Classes Starting May 17 in Response to Increasing Number of Cases
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全校教職員工生大家好:
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因台北市及新北市已有多起染疫個案,且持續增加中,疫情已接近警戒標準的第三階段(橘燈),即日起本校實施以下防疫措施,請各單位配合:
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1. 5月15日起各類會議活動,包括行政單位、各學院及學系活動(如 #小型畢業典禮)如無法改為線上進行,請研議取消辦理或延後辦理。
2. #體育館暫停開放;#5月15日起圖書館亦暫停開放自習室及閱覽室,僅提供借還書籍。
3. 5月15日起本校實施校園門禁,只開放 #大門、 #辛亥及長興入口。管制期間本校、臺科大、臺師大教職員工生及中研院等駐本校區人員、校友及退休人員憑證入校,洽公者需出示身分及相關證明文件(如開會通知、邀請函、電郵、訪客證、工作證或其他證明等文件,得採紙本或影像檔方式。),#無證明文件者由受訪單位派員至進出口確認身分後始得進入。各校內館舍亦請持續落實人員值班、量測體溫、以及實名制登錄(詳見:https://www.facebook.com/iloventu/posts/1739363589575926 )。
4. 5月15日起請同學們非必要情形儘量不要進入校園並減少外出,一同遵守防疫規定,以降低染疫風險。一般社團活動停辦或改為線上辦理。活動中心關閉社團活動場地(僅允許同學至社團辦公室拿取私人物品)。心輔中心於防疫期間仍提供預約初談及個別諮商,有相關疑問可電話或電郵洽詢。
5. 5月15日起本校餐廳鼓勵外帶餐點。 如不得已而內用餐點,需採一人一桌、或於桌面上放置格板隔離。
6. 週六(5月15日)上午總務處事務組將進行校園公共區域擴大消毒作業。
7. #5月17日起本校所有課程改為遠距教學。所有校屬教學館舍禁止學生進入,僅允許教師、職員和助教等進出以錄製線上課程。實驗室請教師安排使用時段,每一時段最多4人同時使用。(詳見:https://www.facebook.com/iloventu/posts/1739368969575388)
8. 5月17日起本校各單位可依業務內容屬性調整辦公方式, 安排採居家辦公、異地辦公、或分批辦公方式辦公,並應向人事室提供名冊。
9. 疫情嚴峻,各項因應措施將依中央宣布而隨時調整,敬請全校教職員工生務必配合各項防疫措施。
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同時再次提醒大家,目前疫情嚴峻出門應全程配戴口罩、勤洗手、與他人保持社交距離,並自我注意是否出現發燒、呼吸道症狀、腹瀉、嗅味覺異常等疑似症狀。如出現疑似症狀,應確實配戴醫用口罩,儘速至附近社區採檢醫院就醫,且不得搭乘大眾交通運輸工具;就醫時,應主動告知接觸史、旅遊史、職業暴露及身邊是否出現其他人有類似症狀;返家後亦應佩戴醫用口罩,避免外出。
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國立臺灣大學防疫小組 敬上
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Dear NTU students and colleagues,
With the increasing number of infections in Taipei City and New Taipei City, the pandemic situation is now approaching Alert Level 3 (orange light). In response to this urgency, the University is asking all departments and offices to comply with the following preventive measures.
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1. Starting May 15, events organized by administrative offices or by colleges and departments (e.g. small-scale commencements) shall be canceled or postponed to a later date if they cannot be held online.
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2. The Sports Center will be temporarily closed. Starting May 15, the NTU Main Library will close its study rooms and reading rooms; circulation services will still be available.
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3. Starting May 15, access to the University will be limited to the Main Gate, Xinhai Gate, and Changxing Gate. NTU, NTNU, or NTUST faculty, staff and students, on-campus Academia Sinica staff, NTU alumni, and retired personnel should present a relevant ID card to enter the University. Visitors for official purposes should also present an ID card and relevant paperwork (e.g. a meeting notification, invitation, email, visitor/work pass, or others in paper or electronically). Those without any proof documents should be chaperoned by staff of the receiving departments/offices to enter. University premises must continue to be staffed for temperature taking at the entrance and real-name system should also be implemented. ( https://www.facebook.com/iloventu/posts/1739363589575926 )
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4. Starting May 15, students should refrain from entering the University unless absolutely necessary and they should also decrease the number of going out. Preventive measures must be fully observed to minimize the risk of infection. Student club events will be suspended or go online and event venues at the Activity Center will be closed (students are allowed to pick up personal belongings from club offices). The Student Counseling Center will continue to provide intake and counseling services and inquiry for relevant resources will still be available via telephone or email.
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5. Starting May 15, campus restaurants/cafeterias will encourage diners to buy take-outs. Those dining indoors should be seated alone at a table or share one installed with a protective board.
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6. On the morning of this Saturday (May 15), the General Service Division of the Office of General Affairs will begin a large-scale disinfection at the University’s public spaces.
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7. Starting May 15, all classes will be taught remotely. Students will be denied access to university-owned teaching halls. Faculty, staff, and teaching assistants may be allowed in to record online courses. Faculty members in charge of laboratories should schedule their usage, with each session being simultaneously used by up to four people.( https://www.facebook.com/iloventu/posts/1739368969575388 )
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8. Starting May 17, all departments and administrative offices groups considering staff’s areas of responsibilities should plan how to work from home, work in different locations, or rotate staff in smaller groups. A list to this purpose should be provided to the Personnel Department.
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9. Preventive measures will constantly be adjusted in accordance with the CECC’s latest announcements. The University is asking for your compliance with the preventive measures.
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As the COVID-19 is still wreaking havoc, please be reminded to wear a mask at all times when you go out, wash hands frequently, and keep appropriate social distancing. Be on alert for suspected symptoms: fever, respiratory complications, diarrhea, and abnormality of smell and taste. If they appear, please wear a medical mask, immediately seek medical attention at a nearby hospital for COVID-19 testing, and refrain from using any public transportation. When in the hospital for treatment, please voluntarily tell the physician your contact and travel history, potential occupational exposure to the virus, as well as people around you with similar symptoms. When you return home, please also wear a medical mask and avoid going out if not necessary.
Sincerely yours,
NTU Epidemic Prevention Team
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ข่าวดีสำหรับคนไทยที่ออสฯ
เที่ยวบินพาณิชย์พิเศษ สำหรับผู้ประสงค์เดินทางกลับไทย โดยสายการบินไทย
สถานเอกอัครราชทูต ณ กรุงแคนเบอร์รา และสถานกงสุลใหญ่ ณ นครซิดนีย์ ร่วมกับหน่วยงานทีมประเทศไทยในออสเตรเลีย และหน่วยงานที่เกี่ยวข้องของไทยและออสเตรเลีย ได้ประสานงานเพื่อให้มีการจัดเที่ยวบินพาณิชย์พิเศษให้คนไทยในออสเตรเลียที่ประสงค์จะกลับประเทศไทย เส้นทางซิดนีย์ – กรุงเทพฯ ในวันจันทร์ที่ 24 สิงหาคม 2563 โดยสายการบินไทย เที่ยวบินที่ TG476 โดยมีรายละเอียด ดังนี้
เที่ยวบินพาณิชย์พิเศษ สำหรับผู้ประสงค์เดินทางกลับไทย โดยสายการบินไทย
สถานเอกอัครราชทูต ณ กรุงแคนเบอร์รา และสถานกงสุลใหญ่ ณ นครซิดนีย์ ร่วมกับหน่วยงานทีมประเทศไทยในออสเตรเลีย และหน่วยงานที่เกี่ยวข้องของไทยและออสเตรเลีย ได้ประสานงานเพื่อให้มีการจัดเที่ยวบินพาณิชย์พิเศษให้คนไทยในออสเตรเลียที่ประสงค์จะกลับประเทศไทย เส้นทางซิดนีย์ – กรุงเทพฯ ในวันจันทร์ที่ 24 สิงหาคม 2563 โดยสายการบินไทย เที่ยวบินที่ TG476 โดยมีรายละเอียด ดังนี้
• กำหนดการเดินทาง
- ออกเดินทางจากสนามบินซิดนีย์วันจันทร์ที่ 24 สิงหาคม 2563 เวลา 10.00 น.
• ราคาบัตรโดยสาร
- ชั้นประหยัด 1,030 ดอลลาร์ออสเตรเลีย
- ชั้นธุรกิจ 3,000 ดอลลาร์ออสเตรเลีย
• จำนวนผู้โดยสาร
- เที่ยวบินได้รับอนุญาตให้นำผู้โดยสารสัญชาติไทยกลับประเทศได้จำนวน 150 คน
• คุณสมบัติผู้เดินทางในเที่ยวบินนี้
- เป็นบุคคลสัญชาติไทยที่อยู่ในออสเตรเลีย และมีหนังสือเดินทางไทยที่ยังไม่หมดอายุ
- หากเป็นคนไทยถือสัญชาติออสเตรเลีย หรือเป็นผู้มีถิ่นพำนักถาวร (PR) ด้วย ต้องได้รับอนุญาตเดินทางออกนอกประเทศจาก Australian Border Force ก่อนลงทะเบียน
- ต้องยินยอมกักตัวเพื่อควบคุมโรคเป็นเวลา 14 วัน เมื่อเดินทางถึงประเทศไทยในสถานที่ที่รัฐบาลกำหนด
• การลงทะเบียน
- ท่านที่เคยลงทะเบียนไว้แล้วตั้งแต่วันที่ 22 กรกฎาคม 2563 ไม่ต้องลงทะเบียนใหม่
- ผู้ที่ยังไม่เคยลงทะเบียนและประสงค์จะเดินทางกลับไทย สามารถลงทะเบียนได้ที่ http://bit.ly/thai2home
- ผู้ที่เคยได้รับสิทธิเดินทางแต่สละสิทธิ ขอให้ลงทะเบียนใหม่
- ขอให้ท่านตัดสินใจให้ดีและรอบคอบก่อนลงทะเบียน โปรดหลีกเลี่ยงการลงทะเบียนไว้ก่อน แล้วแจ้งขอยกเลิกในภายหลังเมื่อได้รับสิทธิ เพราะจะส่งผลกระทบต่อการบริหารจัดการที่นั่งของผู้โดยสารบนเที่ยวบิน และกระทบสิทธิของผู้โดยสารคนอื่นที่อาจเตรียมตัวไม่ทัน
• หลักเกณฑ์การพิจารณาคัดเลือก
- จัดสรรสิทธิให้ผู้เดินทางตามลำดับการลงทะเบียน (First come first served) ลงทะเบียนก่อนมีสิทธิก่อนจนครบจำนวน อย่างไรก็ตาม ขณะนี้ยังคงมีชื่อผู้ที่เคยลงทะเบียนและยังไม่ได้รับสิทธิค้างอยู่ในฐานระบบ ดังนั้น ผู้ที่ลงทะเบียนลำดับหลังหรือเพิ่งลงทะเบียน อาจยังไม่ได้รับสิทธิในครั้งนี้
• ผู้ได้รับสิทธิเดินทาง
- เจ้าหน้าที่จะส่งอีเมลให้ท่านที่ได้ลงทะเบียนไว้แล้วเป็นรายบุคคล โดยเรียงตามลำดับคิวการลงทะเบียน และขอให้ท่านตอบยืนยันกลับภายในเวลาที่กำหนด
• การคืนเงินค่าบัตรโดยสาร
- เป็นไปตามเงื่อนไขและนโยบายของสายการบินไทย ซึ่งใช้เดินทางได้เฉพาะเส้นทาง วัน เวลา และหมายเลขเที่ยวบินที่กำหนดไว้ ไม่สามารถขอคืนเงินได้ (ในส่วนนี้ท่านต้องเจรจากับสายการบินโดยตรงเอง)
• วิธีการจ่ายเงินค่าบัตรโดยสาร
- หากได้รับสิทธิ จะมีการแจ้งให้ท่านทราบรายละเอียดวิธีการจ่ายเงินทางอีเมล
- หากท่านไม่จ่ายเงินภายในเวลาที่กำหนด ท่านจะถูกตัดสิทธิในการเดินทาง
• น้ำหนักกระเป๋า
- กระเป๋าเช็คอิน 30 กิโลกรัม
• เงื่อนไขการเดินทาง
- หากท่านยกเลิกการเดินทาง หรือไม่สามารถเดินทางได้ด้วยเหตุใดๆ สถานเอกอัครราชทูตฯ และสถานกงสุลใหญ่ฯจะไม่รับผิดชอบต่อค่าเสียหายใด ๆ ที่อาจเกิดขึ้น
• จะมีเที่ยวบินพิเศษกลับไทยครั้งต่อไปอีกเมื่อใด
- ไม่สามารถยืนยันได้ เนื่องจากขณะนี้ยังคงเป็นช่วงเวลาไม่ปกติ โดยไทยและออสเตรเลียยังคงมีข้อจำกัดของการเดินทางระหว่างประเทศ หลักเกณฑ์และระเบียบการเข้าเมือง ซึ่งอาจเปลี่ยนแปลงได้ตลอดเวลา ตลอดจนความพร้อมของสายการบิน ทั้งนี้ สถานเอกอัครราชทูตฯ และสถานกงสุลใหญ่ฯ จะแจ้งข้อมูลให้ทราบต่อไป (หากมี)
• หากมีความจำเป็นเร่งด่วนต้องกลับประเทศไทย
- ขอแนะนำให้ท่านรีบลงทะเบียนตามลิงก์ข้างต้น
• ผู้ที่อยู่ในรัฐวิกตอเรีย
- หากจะเดินทางเข้ารัฐนิวเซาท์เวลส์ จะต้องได้รับอนุญาตจากทางการรัฐ NSW โดยดำเนินการขออนุญาต ได้ที่ลิงค์ https://www.service.nsw.gov.au/…/apply-covid-19-nsw-border-… โดยการพิจารณาขึ้นอยู่กับทางการรัฐ NSW เท่านั้น
- หากท่านมีกำหนดพักอยู่ในนครซิดนีย์ตั้งแต่ 8–48 ชั่วโมง ทางการ NSW จะนำท่านเข้าพักในโรงแรมกักตัว โดยอาจมีค่าใช้จ่ายตามจำนวนคืนที่ท่านพัก ท่านจะไม่สามารถออกจากที่พักได้ในระหว่างที่รอขึ้นเครื่อง โดยเจ้าหน้าที่จะพาท่านไปยังสนามบินในวันเดินทาง
*ขอให้ติดตามมาตรการของรัฐ NSW อย่างใกล้ชิด เนื่องจากอาจมีการเปลี่ยนแปลงได้ตลอดเวลา
- หากประสงค์เดินทางกลับประเทศไทย โปรดเดินทางมาขึ้นเครื่องที่ซิดนีย์ เพราะทางการออสเตรเลียยังไม่อนุญาตเที่ยวบินจากต่างประเทศเข้าเมลเบิร์น
Special commercial flights for those who want to travel back to Thailand by Thai Airways.
The Embassy in Canberra and Consulate General in Sydney with Thailand Australia and Associate Agency of Thailand and Australia have coordinated to provide special commercial flights for Thai people in Australia who wish to return to Thailand Sydney - Bangkok on the day. Monday, August 24, 2563 by Thai Airways. Flight at TG476 with the following details.
• Itinerary
- Departure from Sydney Airport Monday, August 24, 2563 at 10.00 pm.
• Ticket price
- Economy class $ 1,030 Australia
- Business class $ 3,000 Australia
• Number of passengers
- Flight is allowed to bring 150 Thai nationality passengers back to the country.
• Traveller qualifications on this flight
- I am a Thai nationality person who lives in Australia and has a Thai passport that hasn't expired.
- If you are Thai, carry Australian nationality or permanent resident (PR). You must be allowed to depart from Australian border Force before registering.
- Must agree to detain to control disease for 14 days when arriving in Thailand in a government-prescribed place.
• Registration
- Those who have registered from 22 July 2563 No need to register again.
- Those who haven't registered and want to travel back to Thailand can register at http://bit.ly/thai2home
- Those who have been entitled to travel but give up the right to register again.
- Please make a good decision and carefully before registering. Please avoid registration and cancel later on eligibility. It will affect passenger seat management on flight and affect other passengers's rights that may be unprepared.
• Criteria for selective consideration
- Allocate rights for travellers in order of registration (First come first served). Registered first, first serve. However, there are still names of those who have registered and haven't been published on the system base. Therefore, those who have registered or just registered may. Still not getting right this time
• Travelling Rights
- Officers will send an email to you registered individually in order of registration queue and request confirmation within the appointed time.
• Return of ticket stubs
- Terms & Conditions of Thai Airways which can be used to travel only for routes, dates, times and flight numbers. No refunds. (In this section, you must negotiate with the airline directly)
• How to Pay Ticket Fees
- If you are entitled, you will be informed of how to pay by email.
- If you don't pay within the appointed time, you will be cut off your travel rights.
• Bag weight.
- Check-in bag 30 kg
• Travel conditions.
- If you cancel or cannot travel for any reason, the Embassy and Consulate General will not be responsible for any damages that may occur.
• When will the next special flight back to Thailand?
- Unconfirmed because it's still an unusual time. Thailand and Australia still have restrictions on international travel, criteria and urban protocols which can change at any time, as well as the readiness of the airline. Embassy and Consulate General will inform you later. ( If there is)
• If there is an urgent need to go back to Thailand.
- Recommend you to register on the link above.
• Those in Victoria
- To travel to New South Wales must be allowed by NSW state official. Permission is required at link https://www.service.nsw.gov.au/transaction/apply-covid-19-nsw-border-entry-permit. Consideration is based on NSW state official only.
- If you are scheduled to stay in Sydney from 8-48 hours, NSW will take you to stay in a detained hotel. There is a cost of night stay. You will not be able to leave your accommodation while waiting for boarding. Staff will be held. Taking you to the airport on travel day.
* May closely monitor NSW state measures as it may change at any time.
- If you want to travel back to Thailand, please come to board in Sydney because Australian official has not allowed flights from abroad to Melbourne.Translated
new staff on board email 在 Lawrence Wong 王冠逸 Facebook 的最佳解答
this is terrible. please be careful if you are thinking of flying your pets. i moved coconut from Singapore to Beijing earlier this year and she was so stressed! upon arriving, i found blood on her two front paws. she must have been pawing her life out till it bleeds! it's really very stressful for the pets and the least the airline and airport could do is to make sure they are safe and comfortable.
PET DEATH IN CHANGI AT THE HANDS OF SINGAPORE AIRLINES
JUSTICE for CHARLIE and all other pets at the mercy of NEGLIGENT AIRLINES
Please be wary of transporting your pet by SINGAPORE AIRLINES
Their negligence killed our pet Charlie.
We had planned to take our pet by Singapore Airlines to Ho Chi Minh. On Sep 2nd our scheduled travel date we arrived early as at the PPS Counter to check in our luggage and Charlie.
Since pets are taken on as excess baggage we had bought close to 220 kgs of excess baggage in addition to our allowance including Charlie and his crate which weighed around 22 kgs in total. Charlie has been with us since he was 30 days old and had completed 4 hours and 7 months. We were anxious about the move but with respect to Charlie we were very confident that he was in safe hands with Singapore Airlines. That is where we made a terrible mistake.
Our flight to Vietnam was at 1:30 pm. Though we had bought excess baggage for Charlie earlier at the airport we were told that the policy had changed and we had to make a fresh payment towards pet handling charges for Charlie. After the payment was made all our bags were weighed and checked in .
Charlie's crate was secured with plastic tags. The pet handling staff were not willing to even put the tags. Charlie was barking and they were scared. All pets do get anxious when the owners leave them even for some time. I asked them if they wanted to keep the leash lest they needed to
open the crate in case of any issues.They said it was not required . I presumed that if there was any emergency they would have a leash on hand if they had to open the crate.We were so wrong about the blind faith that we placed in Singapore Airlines.
Charlie was wheeled away with his crate in a trolley around 11 am. We proceeded to have breakfast and then around 12:30 pm we went to the boarding gate. We told them at the boarding gate that we had a pet.They told us he was a bit anxious and had some mucus and if we wanted to see him.Please note this. Mucus or saliva is a very normal thing for a dog and we felt we should not make him more anxious just before boarding.We boarded the aircraft and while on board the Captain made an announcement that we had a pet on
board the aircraft. We knew Charlie had boarded from the announcement.In just an hour and a half we would land and then
maybe in another half an hour or so we would be able to take him after completing the airport formalities.Our agent in Vietnam would be there to handle that for us.We landed in HCMC . We were received and taken to a separate counter to complete the immigration formalities faster. We thought this was because we had a pet . We completed the immigration only to taken aside and told by the Singapore Airlines staff that Charlie had passed away. We broke down in complete shock. We wanted to see him. We were in for a bigger shock. Charlie died not on the flight but he was not on the plane as he died in Singapore. We were terribly shocked. We demanded to understand how it happened , why we were not called and informed that Charlie had an issue or if he was distressed and why we were allowed to board and no announcement made to let us know before the aircraft took off. We were told that the gates had closed and they did not want to delay the flight and that is why they felt they should not inform us . The staff in Vietnam said they had no details except that they received a telex about the death of Charlie and what we wanted to be done with his body. They kept saying we are stating the information they received. We demanded to speak to the Singapore staff but the Vietnam staff could not put anyone on the phone for us and no one from Singapore attempted to reach us. They got somebody on the line after I kept saying I need to know. We had informed that you that the dog had mucus and if you wanted to see him. They never told us that our dog was severely distressed .As per airline policies pets who are severely distressed are never allowed to fly and the owners are informed that they are not fit to fly. The captain of the flight on some airlines in our experience with Air India took a look at Charlie and only after he gave a go ahead Charlie was boarded in. We were allowed to be with Charlie until boarding after which the captain saw him and then we proceeded.
Charlie's death took us by complete shock. We questioned how the captain made the announcement about the pet on the aircraft when Charlie had not boarded. They said there was no time to inform him. He was dead when they brought him
to the plane and since they could put a dead dog on the plane they did not want the flight to be delayed because of this incident . They chose to inform us on arrival.
Singapore Airlines is responsible for our pet's death. He was a perfectly healthy dog. They were clearly trying to cover up negligence on their part. They were playing it safe. We checked when the next flight back to Singapore was and said we want to take that. The staff asked us to get back before 6pm for the 7:30 pm flight. We dropped off my daughter with a relative at the serviced apartment and reached the airport before 6 pm. We were met by the same staff who informed us about Charlie. They asked us where our tickets were. We said we had no tickets as it was only an onward journey to HCMC from Singapore. We had assumed that the airline would have the tickets ready as we were informed of his death in Singapore only on arrival in HCMC. They are an insensitive airline. They told us that they could not do the booking over the counter and there was no override option.My husband tried to login in using the roaming service . The connectivity was very slow and after a half an hour struggle we did the bookings.
Singapore Airlines is a dishonest airline and a completely insensitive airline. Their perceived image is not what they are. The staff at Vietnam did not do anything to help us in our situation. Charlie died at the hands of the airline but they clearly were not feeling responsible for what happened or even regretted what had happened. Charlie was a dog after all. I had questioned them if they would have proceeded to take off if someone had gone into labor or someone was having a heart attack . The flight would not take off if a human life was at stake. Human life is precious . A pet's life is worthless . Only people who have dogs understand that they are integral part of the family. In our case I did not see any difference between my 12 year daughter and 4.7 year old Charlie, an American cocker spaniel. I have had him since he was 30 days old.
My husband and myself could not control our tears on the flight. We could not stop crying from the time we heard Charlie had passed away. We landed around 10 pm
In Singapore. Three airline staff held a placard with my husband's name and took us to the lost and found area where Charlie's crate was placed on a trolley with a plastic sheet over the crate.Before we landed in Singapore from
Ho Chi Minh we had reached out to my husband's Cousin to check on what happened. He was told that Charlie had been taken away by AVA, the Agri and Animal government authority of Singapore.We were anxious on the flight whether we would be able to see him immediately on arriving.
Charlie lay motionless , his body was cold, he was stiff , his face was down. There was evidence of a big struggle due to distress. He had chewed up the entire wee pad made of cotton. I was always so gentle with him and here he was in this state due to negligent handling .
What were they doing when he was distressed and was trying to get out of the crate was chewing on the wee pad?
Why did the pet handling staff not break open the crate and release him
and offer some water and try to relieve him and alert us ? This was an SOS situation. What stopped them?
We were told that the pet handling staff are not actually trained people who can handle pets. They treat pets like baggage. Their job is to move them to the pet hold area.
How could he have become motionless suddenly? What happened prior to that.? Who was there with him? Why did that person not alert the staff to reach us? Was there anyone with him in the first place? The presence of another human being even not known to him would have given him hope and could have saved his life.
The passenger services station
manager ,a man in his late twenties told us he was the in charge on the current shift and he wasn't aware of exactly happened in the earlier shift.We could not take it any more.
What led to Charlie's death? He was insensitive to our questions. He was hoping we would take Charlie's body and walk out of the airport without asking any questions.
We knew we were not going to get any answers from SIA. One of the senior staff who works at the Changi Airport spoke to us. We asked her who was responsible for managing the pet while in the pet holding area.
Were the airport authorities accountable in any way or the airline staff solely responsible. She could understand us as she had a pet herself and she seemed to understand our agony.Since Singapore Airlines seemed to show no remorse or were not serious nor honest in the way they were handling the whole situation we checked if we could file a report with the police at the airport. We went to the Singapore Airport police force and explained our situation. The officer took down the details and registered our complaint. He asked us if we suspected any foul play on the part of the airlines.We told the officer that Charlie has had a big struggle which is evident . Either the pet handlers chose to ignore it or they were not around for the entire period of time he was in the pet hold area. He was a perfectly healthy dog. He was examined by a vet and the vet certificate endorsed by AVA prior to travel .The officer took pictures of how he was lying face down in the crate with just very little left of the wee pad left in the crate. All along the SIA officer was tight lipped divulging no information but constantly engaged on his phone we are sure he was providing updates on what was happening. We requested for the protocol observed while keeping the pet in holding area. SIA is all the time talking about protocol but they had nothing to share here. They wanted to play safe to ensure the truth does not come out.They did not want their image to be tarnished and were trying to shield their staff .They did not care that our pet died and they should own up for the lapse at their end.
We did not want to go for an autopsy as that would establish that the dog suffered a panic attack maybe but what ensued in the two hours after he was taken away and what the staff did about it would not come out from the autopsy.Because it was only a pet they were least bothered.
Singapore Airlines should be banned from transporting pets since they clearly have no pet safety protocols in place and by their own admission do not have staff who can handle pets and pets are treated only as baggage and the crate never opened unless there is an emergency. Emergency for them means ''until the dog is completely unresponsive ''...
I cannot forgive myself for entrusting my baby in the hands of this ruthless airline. Please do not trust this airline with your pet .They simply don't care.
This is the real ugly face of the airline and not what is projected by them.The passenger services station manager did not share his contact number and refused to give any commitment in terms when they would write to us or send us the details of any investigation which they would carry out internally.
Pets dying while on board is heard off.Never in the holding area. The owners are intimated if the pet is distressed. If they treat them as excess baggage then they should let us know that they will not be monitoring our pet. Pet owners treat their pets like children and will not risk their pets with such an airline. A pet is not a wild animal that someone could not have opened the crate and freed him and offered some water and called us to calm him down . We would have decided not to fly or fly another day maybe after sedating him or would have even chosen another airline where he would have been more comfortable.
After registering the complaint we called the dog undertakers who came to collect Charlie around 4:30 pm. It is only when they removed Charlie from the crate we were horrified to see that he had chewed off his paw partially there was blood on his paw and on the mouth . He has used his paws to break open the crate and in desperation had chewed up the wee pad. He appears to have suffered a heart attack from the stress . The passenger services station manager gave us the CEO 's email when we asked for his bosses email Id. We are not uneducated and he thought we were fools to believe him.This shows how they deal with such issues. We went to spend the night at our cousin's place with a heavy heart. We have not stopped crying since this happened. We are in shock and we are unable to believe this happened at the hands of a pro pet airline such as Singapore Airlines in a very pet friendly nation in their home base of Singapore.
The ashes were delivered to us around 2pm by the undertakers and we boarded the 5:30 pm flight back to Ho Chi Minh city.
Charley deserves justice. Another pet should not meet the same fate. SIA has no right to be flying pets given the negligence they showed in Charlie's case unless they come out with revisions in their pet handling policies.
As expected we never got email from SIA even on Sunday . This shows their indifference to what happened.
We boarded the return flight to HCMC at 5:30 pm after collecting Charlie's ashes.
One of the senior air hostesses noticed us crying and ask us if she could help us. When we told her what had happened she was shocked and wanted to help us since we had not received any sort of communication in writing from Singapore Airlines. She in turn appraised the flight manager on board who assured us that he would report this to the concerned people.
We got an email on 4th morning that they were looking into the incident clearly only after the staff on the return flight reported what had happened to us.
I looked out for Charlie all the time and had made so many adjustments and arrangements at home to ensure the environment was safe for Charlie.Charlie was the baby of our house and all of us loved him and cared for him deeply.Charlie was my daughter's sibling and our son.It is hard to replace him. It is very difficult to cope with his loss. In a new city without him life seems empty. Time can heal is what they say. Time can heal certain wounds but the loss of a loved one hurts a lot and takes many years to heal. It does not matter if the loved one is a pet or a human.
Pet lovers and owners will understand this.
PLEASE INFORM AS MANY PEOPLE AS YOU KNOW WHO HAVE PETS.SINGAPORE AIRLINES IS A NOT A SAFE AIRLINE FOR FLYING YOUR PET. THEY ARE NOT TREATED AS A LIVING BEING BUT AS JUST ANOTHER PIECE OF LUGGAGE.
WE TRUSTED CHARLIE WITH AN AIRLINE THAT IS DISHONEST AND NEGLIGENT AND PAID A VERY HEAVY PRICE.
Whichever Airline you choose please insist on being there in the pet holding area till the time they are transported to the aircraft or check on who is going to be with them in the pet holding area and how your pets are going to be handed if they become distressed. In the name of protocol they may not permit you to be around. Believe us they have no safety protocols that they observe and no one will be around watching with your pet. Please question and understand how your pets are going to be handled before choosing the airline. You must insist that they inform you if you pet is distressed.
Please do not use Singapore Airlines till the time they bring about changes in the policies with respect to pet handling. They intended to brush the whole incident under the carpet and did not accept responsibility.Please do not go by their perceived image and also by the fact that Singapore is a pet friendly nation.
ONE MORE INNOCENT LIFE MUST NOT BE LOST DUE TO NEGLIGENCE.PLEASE HELP GET JUSTICE FOR CHARLIE.
PLEASE SHARE THIS POST WITH ALL PET LOVERS.
I am sharing pictures of how I found Charlie. As much as it hurts and I don't want to remember Charlie like this I want the world to know what can happen to your pets if you choose to fly with such an airline.
new staff on board email 在 コバにゃんチャンネル Youtube 的精選貼文
new staff on board email 在 大象中醫 Youtube 的最佳解答
new staff on board email 在 大象中醫 Youtube 的精選貼文
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