The aim of the service organizations is also serving and satisfying the customer. The belief that customer comes first is reinforced in Four Seasons Hotels ... ... <看更多>
Search
Search
The aim of the service organizations is also serving and satisfying the customer. The belief that customer comes first is reinforced in Four Seasons Hotels ... ... <看更多>
KNOWLEDGE: Firms need to understand customers' expectations. – There are some basic expectations: when I stay at the Hilton. (or any other hotel) I expect ... ... <看更多>
Service characteristics - Intangibility, Perishability, Heterogeneity, Ownership. 60K views · 6 years ago ...more ... ... <看更多>