這兩天某Ａ網站客服來電說希望某訂單可以取消，因為客人「不小心訂錯了」我們看這張訂單是不可取消的，也就拒絕免費取消。結果客人幾個小時後就寫信來了，他說（還附上螢幕截圖）當初在A網訂房時明明挑選的是比較貴的可以彈性取消的那種，結果訂下去之後竟然變成便宜的不可取消的訂單，他致電A網反應，結果A網告訴他，「完全是因為飯店端不讓取消」，認為飯店不近人情。
這種事情落到我這個討厭OTA的人手上，OTA就不會有好下場：
我先跟客人表達了「原來故事原委竟然是如此這般」，然後告訴客人，這看起來是Ａ網的系統問題，跟飯店無關；飯店按照合約規範，不能隨意免除取消費用，所以第一時間只能回覆不能取消。但依照合約內容回應，我不理解為什麼Ａ網說「都是飯店不讓取消」---建議客人去向A網投訴他們的系統出問題，等Ａ網修復問題之後，重新發單給飯店，我們絕對同意取消。
後來客人真的這麼做了，隔天Ａ網客服也把客人的客訴信附給我看，問我這樣能不能取消。我回覆Ａ網，你們的問題卻嫁禍到飯店頭上，賺客人的錢卻不想承擔任何責任，請問一下你們對客人致歉了嗎？如果有，請附上你們回應給客人的道歉信，我方才會同意退款。
後來Ａ網直接打電話來（但是我剛好人不在位子上），我同事轉述，Ａ網簡直就是求饒的狀態，一直說很不好意思，他們絕對不是這個意思.......云云。
最後當然給客人取消啦！很多人會問我這種事情一開始就同意讓客人免費取消掉就好了，幹嘛繞那麼大一圈再取消？！
#因為這是原則問題啊 #生意要做道義也要顧 #兩邊錢都在賺但是出問題就都丟給飯店 ＃我很會處理客訴我也很清楚怎麼維護自己的尊嚴 #真的不要隨便亂訂OTA好嗎 #出問題怎麼被玩死的都不知道。
因為這是原則問題啊 在 [外電] Keuchel不妥協: 這是原則問題- 看板MLB 的推薦與評價
來源: USA Today
網址: https://tinyurl.com/y38gnsmd
Free agent pitcher Dallas Keuchel won't settle: 'It's about principle'
FA投手Dallas Keuchel不妥協：這是原則問題
Dallas Keuchel, the 2015 American League Cy Young winner, never envisioned
that he would still be unemployed in May.
2015年賽揚得主的Dallas Keuchel從沒預見他會到五月還找不到工作吧。
Yet, he remains a free agent and will continue to be until he gets a fair
market value.
然而，他會繼續當FA，直到他拿到合理的報價。
“This is not a me thing,” Keuchel told Yahoo Sports on Monday. “This is
for the greater good of baseball. This is for principle.”
「這不只是我自己一個人的事，」Keuchel星期一接受訪問時說到。「這是為了整個棒球界
好，這是原則問題。」
Keuchel, along with closer Craig Kimbrel, is one of several big-named players
watching from the sidelines – a move he doesn't intend to last the whole
season.
Keuchel跟另外一位救援投手Craig Kimbrel是本季幾個有名氣球員還沒找到工作的其中幾
位--Keuchel一開始沒有想要整季都沒工作。
“If you would’ve asked me on the first day of free agency, I would have
said no way I’d be here on May 6,” said Keuchel. “This was not the plan at
all. I would love to be out there playing ball and helping a team win.
Because, to my career at this point, I’ve done more winning than I have
losing and at a much higher clip. So what team wouldn’t want me to be out
there? Am I the best at this point in time? No. But am I more than or better
than some of the offers I’ve been given? Absolutely.
「如果我在FA一開始被問到這個問題，我會講說，『不可能我會到五月6日還在這裡。』」
Keuchel說。「從頭到尾這事情的發展就不是計畫內，我喜歡打球，我想幫球隊贏。但是，
我的投球生涯到現在，我贏的比輸的多，我仍然在持續往上，怎麼會沒有球隊想要我幫他
們打球呢? 我現在是最佳狀態嗎？不是，但是我能給的是不是能匹配我的價碼，甚至更多？
那是當然的。」
"That’s not me being greedy. That’s just my compensation in the market from
what the analytical data is telling me. I didn’t come up with this. The
front offices came up with this. So now they’re trying to tell me I’m less
than what the analytical data is saying. How is that possible?”
「不是我貪心，我只是從分析數據上得知我值得從市場拿到那些錢，這不是我發明的，是
球隊制服組弄出來的。然後現在他們試著說服我說我沒有像那些數據所說的那樣值錢，怎
麼可能？」
Keuchel, 31, remains healthy and didn't miss a start for the Houston Astros
in 2018. He has a 76-63 record with a career 3.66 ERA over seven seasons.
Keuchel今年31歲，一直保持健康狀態，2018年為太色投球沒有缺席過任何一次先發。生涯
記錄目前是76-63，ERA是3.66。
According to Keuchel, he has fielded some offers – just none that been a
good fit, despite the advice from his agent Scott Boras.
根據Keuchel的說法，他有收到一些報價--儘管他的經紀人Scott Boras有建議，他認為這
些報價沒一個適合他的。
Instead of taking a pay cut, in his eyes, he prefers to remain unemployed.
所以，就他的想法，與其減薪，他寧可沒工作。
"I lead the ship,” he said. “Scott will give me information in general. He
gives me necessary information for me to make a knowledgeable decision on my
future. … And if it were up to him I would probably be signed at this point.
He wants me out there throwing, pitching, and putting up stats that are
quality major league stats. I told him no on numerous deals because it’s
about principle. It’s about fair market value. And I wasn’t getting that.
「我是領頭開船的人，」Keuchel說。「Scott會給我需要的資訊，一些對於做有關我未來
決定的重要資訊...如果是Scott做決定的話，我大概早就簽約了打球了。他希望我可以上
場投球，投出一些亮眼的數據，但是我跟他說了很多次我不願意，因為這是原則問題，這
跟一個合理的市場價格有關，而我沒拿到一個合理的報價。」
“When people tweet at me, saying, ‘Hey, quit being the Le’Veon Bell of
baseball,’ it is a funny line. But he stood up for himself. He stood up for
his well-being. And I’m standing up for my well-being as well. It’s about
principle in both situations. Now, I’m not looking to sit out this whole
year. I wasn’t looking to sit out at all. But we are in this situation right
now.
「人們會在推特上跟我說，『嘿~不要再當棒球版的Le'Veon Bell(譯按: 著名美式足球
員，因拒絕球隊報價，一年都沒打球)，』那真的有好笑，但是，Le'Veon為自己發聲，為
自己的權利站出來，我現在也是為我自己的權利在奮鬥，我跟他都是堅守原則的人。我現
在沒有想要整季都沒球打，我以前更沒有想過，但是我們現在就卡在這個階段。」
"I would love to sign tomorrow. I would love to sign right now. Or, I might
have to wait until this draft pick comes off me. Whatever happens, happens. I
’m not going to dwell on it. I’m going to be ready to go. That’s me right
now.”
「若是可以，我明天就可以簽，我現在就可以簽，又或者得要等到選秀簽跟我脫鉤後。不
管如何，事情發生就是發生了，我不會在這話題上一直碎念，我要準備好隨時可以上陣，
那就是我現在的狀況。」
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若真的有賭盤 大家會賭甚麼時候開口才會打到球呢?
--
#1RelwrS2 (MLB)
標題 [閒聊] 躲人Puig家裡過去一年半被闖空門四次
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