Last month my purchasing agent, Aubrey, bought the candles of @genericseshop on their website for me, and we don’t know that was the beginning of a scam.
April 27th, Aubrey ordered on the website and the order number was #100000640, total price was $427.29AUD.
April 29th, there’s no any email of order confirmation so Aubrey sent an email tried to contact GENERICS but got no reply.
May 1st, still didn’t receive any email, Aubrey sent an instagram message to GENERICS and finally got the reply.
They said they’ve receive the order but need to check some info, then they asked for Aubrey’s address, ID number and credit card info.
Aubrey gave them her Taiwanese ID and the cvv number on credit card first, her knew the Taiwanese ID number would be necessary when the overseas parcels pass the customs of Taiwan. But then, they said they need her passport (but why?) and the picture of her whole credit card. That was weird because GENERICS even said “we will NEVER ask for sensitive information via email.” but they asked for us via instagram inbox :)
May 2nd, Aubrey just want to verify this order sooner so she gave GENERICS her card information (a pic of card numbers , cvv numbers and name of card holder)
Then the most weird thing happened, GENERICS said her card was unverified so they cancelled the order. How did they verified her card by person instead of the payment system?
So Aubrey asked if she would get the refund or not, because GENERICS didn’t gave her any proof of cancellation, and guess what, GENERICS blocked Aubrey’s account, with no reply.
May 3rd, I used my account to ask GENERICS the order status, and they blocked me also.
We were really stunned, but we decided to wait and check the bill of Aubrey’s card, maybe GENERICS cancelled the order as they said.
May 22nd, Aubrey received her credit card bill and the payment of GENERICS still be charged, so, why an unverified card could be charge and why a cancelled order would be charge?
It’s the worst shopping experience ever, actually we don’t know it’s a “shopping experience” or not because we receive NOTHING but paid $427.29AUD.
Maybe call it a SCAM would be much better.
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